Information & Cancellation conditions

Travel information for your holidays in Val Gardena -
The ideal accommodation for passionate hiker, mountain biker, skier and snowboarder

Here you will learn everything there is to know about your holiday at Hotel Ciamp, in the heart of S. Cristina Val Gardena.

Things to know:

Reservation:
The booking of a room is binding as soon as both contract parties have confirmed it in written form. Exclusively written bookings, which were confirmed by us, are seen as confirmed and binding.

Check-in & check-out:
Both Comfort and Superior rooms are available from 2 p.m. on your day of arrival and until 10 a.m. on your day of departure. Please inform us if you are arriving late.

Room request:
We will be pleased to receive your room reservation; we regret, however, that a particular room number cannot be guaranteed.

Shuttle service in winter:
We offer a free shuttle bus in winter from Hotel Ciamp to the Saslong and back, every day, apart from Saturdays from 8:30 to 9:30 am and from 3:30 to 4:30 pm.

Smoking in the hotel:
Ours is a non-smoking hotel. The smoking ban covers the building; outside you will find designated smoking areas.

Dogs:
Dogs are always welcome. The cost is EUR 20 per day. Please, note that dogs are not allowed in the dining room, the wellness area and on the panorama lawn.
Upon request, subject to availability, you can dine with your dog in the cosy fireplace room, next to the dining room.
Also, to avoid unpleasant surprises, please remember to bring your dog's muzzle, which is required for public transport and lifts.

Cancellation - in case of cancellation, the following costs will be charged:

• More than 3 months before arrival - The deposit will be converted into a voucher for the next stay
• 3 months to 1 month before arrival - 30% of the total amount, i.e. the deposit
• 1 month to 1 week before arrival - 70% of the total amount
• In the last week before arrival - 100% of the total amount

For late arrival or early departure, the entire booked stay will be charged.

Travel Cancellation Cover
We recommend taking out the following travel cancellation insurance:

Payment options:
We accept debit and credit card (EC-card, Visa, MasterCard) and cash. Please note that Italian legislation limits payments in cash to 4,999.99 € per transaction.

For bank transfers you can use the following banking details:
Hotel Ciamp S.R.L.
Cassa Raiffeisen Castelrotto-Ortisei / Filiale Oltretorrente
IBAN: IT 63 F 0805623120000302071380
Swift Code RZSBIT21211

Online payment